My test result is missing. Who should I contact?

Contact the submitting tester with the vehicle identification, test date and message you see. Check that you are viewing the correct vehicle record. A device-provider screen is not a substitute for confirming the result in CTC-VIS.

For a CTCA appointment, contact our team. Do not create duplicate records or pay for another appointment just because one screen has not updated. First have the submission and vehicle details checked.

Official source: CARB missing-results guidance.